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Monday to Friday - 9 AM (Central Standard Time (US)) to 5 PM
All orders are packaged up with the proper and discreet packaging materials so orders arrive in perfect condition. Domestic orders usually ship out within 1-2 business days.
Please at least allow 2-3 full business days for international orders to be shipped out
Domestic Orders (United States)
Most domestic orders within the continental United States are shipped via United Parcel Service (UPS). The shipping time is 1-5 business days depending on your geographic distance from us and the method of shipment you choose (see below UPS Ground map for estimated delivery times). Please note that because orders are picked up at the end of the business day, the day that an order ships does not count as a "shipping day." All orders are shipped from around Chicago, Illinois.
For orders shipping to P.O. Boxes, APO Addresses, and Alaska and Hawaii, we ship via the United States Postal Service (USPS).
Special handling requests (e.g. leave the package behind the gate) can be made in the customer comments section during the checkout process.
Please note that the quoted UPS transit times are in business days, and that UPS does not deliver on weekends unless an expedited Saturday delivery is specifically pre-arranged. If you have placed your order on a Thursday or Friday and require a Saturday delivery (either by UPS 2nd day air or UPS next day air) please contact us after your order has been placed to arrange for a Saturday delivery (an additional expedited shipping fee will be applied)
We ship internationally. The shipping costs are based on your location, the total weight of your order, and your desired shipping method.
Please note that the Customs office of your country may impose additional duties on your order. Any additional duties assessed on an order are the responsibility of the customer. We advise you to contact your local customs agency for duty information and to be prepared to pay the duties if necessary.
Note: "Refused" international orders are subject to a 15% restocking fee.
Please also note that international shipping times are merely estimates and your package may arrive sooner or slower depending on the efficiency of your country's post office and the time spent in customs. During the checkout process, you will be asked to select from the following shipping methods: